-1.png?width=2931&height=601&name=Purple%20and%20Green%20Paper%20Music%20Event%20Banner%20(7)-1.png "Purple and Green Paper Music Event Banner (7)-1")
Comfortable, Reliable Medical Transportation in Cleveland, OH
Getting You to Your Medical Appointments Safely
Ambulatory NEMT (Non-Emergency Medical Transportation) helps people who can walk but need reliable rides to medical appointments. Our Cleveland-based service ensures you arrive on time, comfortably, and without stress.
We handle transportation for patients who don't need wheelchairs or stretchers but can't drive themselves due to medical conditions, age, or lack of transportation. Whether you're heading to dialysis, physical therapy, or routine checkups, we're here to help.
What you get with our ambulatory service:
- Door-to-door pickup and drop-off
- Professional, trained drivers
- Clean, comfortable vehicles
- On-time arrival guaranteed
- Help getting in and out of the vehicle
- Coverage throughout Cleveland and surrounding areas
Most major insurance plans, Medicare, and Medicaid cover our services. We handle the paperwork so you can focus on your health.
How Our Ambulatory Service Works
Booking and using our service is straightforward. No complicated forms or confusing procedures.
Step 1: Schedule Your Ride
Call us at least 24 hours before your appointment. Provide:
- Your pickup address
- Appointment location and time
- Any special assistance needs
- Insurance or payment information
We confirm everything and send you a reminder.
Step 2: Day of Service
Your driver arrives 10-15 minutes before scheduled pickup time. They'll:
- Help you to the vehicle if needed
- Secure any mobility aids you're carrying
- Confirm your destination
- Take the most efficient route
Step 3: Appointment and Return
We wait for you during shorter appointments or schedule a pickup time for longer ones. After your appointment, we bring you safely home.
What Makes Our Service Reliable
You need transportation you can count on. Here's what sets us apart.
Trained Professional Drivers
Every driver completes background checks and training in patient care, CPR, and first aid. They understand HIPAA privacy rules and treat your health information confidentially.
Clean, Well-Maintained Vehicles
Our fleet undergoes regular inspections and cleaning. Vehicles feature comfortable seating, air conditioning, heating, and easy access for passengers with limited mobility.
Real-Time Communication
We track all vehicles and keep you updated. If delays happen, you know immediately. No wondering where your ride is.
Insurance Coordination
We work directly with Medicare, Medicaid, and private insurance companies. Most patients pay nothing out of pocket.
Accepted Insurance and Payment Options
Medicare and Medicaid coverage:
Most Medicare Advantage plans and Medicaid programs cover NEMT services when medically necessary. We verify your coverage before your first trip.
Private insurance:
Many health insurance plans include NEMT benefits. We'll check your specific coverage and handle claims.
Self-pay options:
If you're paying directly, we offer competitive rates and package deals for multiple trips. Payment plans available for ongoing treatment schedules.
Veterans benefits:
VA healthcare may cover transportation to VA medical facilities. We'll help you navigate the approval process.
Frequently Asked Questions
Can I bring a family member or caregiver?
Yes. One companion rides free. Additional passengers may incur a small fee.
What if my appointment runs late?
For appointments under 2 hours, we wait at no extra charge. For longer appointments, schedule a return pickup time.
Do you handle wheelchair users?
Our ambulatory service is for passengers who can walk. We offer separate wheelchair transport services.
How early should I book?
Schedule at least 24 hours in advance. Emergency appointments may be accommodated based on availability.
What areas do you NOT serve?
We focus on the Greater Cleveland area. Trips over 50 miles require special arrangement.
Are rides shared with other patients?
We offer both shared and private rides. Private rides cost more but give you exclusive use of the vehicle.
