Your NEMT Journey, Our Commitment

Non-emergency medical transportation (NEMT) provides safe, reliable rides to medical appointments for individuals who cannot drive themselves or use traditional transportation.

In Cleveland and Akron, you may qualify if you have Medicaid coverage, Medicare Advantage plans with transportation benefits, are elderly or disabled, use a wheelchair, or have mobility challenges that prevent you from safely reaching doctor visits, dialysis treatments, physical therapy, or other healthcare appointments.

ReliaWheels serves Cuyahoga County and surrounding areas with door-to-door service, ensuring you never miss critical medical care.

Yes, Ohio Medicaid covers non-emergency medical transportation for eligible members through managed care plans.

If you have Medicaid in Cleveland or Akron, contact your health plan to verify your transportation benefits, then call ReliaWheels at least 48-72 hours before your appointment to schedule your ride.

We'll need your Medicaid number, appointment details, pickup location, and any special accommodations like wheelchair accessibility. ReliaWheels works directly with Ohio Medicaid plans to handle authorization and billing, making the process seamless for you.

ReliaWheels operates a modern fleet including wheelchair-accessible vans with hydraulic lifts, stretcher-capable vehicles, and standard sedans for ambulatory passengers.

All our vehicles are ADA-compliant, regularly inspected, and equipped with safety features including GPS tracking and secure restraint systems.

Whether you need bariatric transportation, gurney service, or standard door-to-door assistance, our professionally trained drivers ensure comfortable, dignified transport to your medical appointments throughout the Cleveland and Akron area.

ReliaWheels offers competitive private-pay rates for Cleveland residents without insurance coverage, with pricing based on distance, vehicle type, and service level.

Standard sedan service typically ranges from $35-75 for local appointments, while wheelchair-accessible transport starts around $50-100 depending on your location.

We provide transparent pricing with no hidden fees and can arrange recurring appointments at discounted rates for dialysis, chemotherapy, or physical therapy.

Contact us for a personalized quote based on your specific transportation needs.

ReliaWheels primarily serves Cleveland and all of Cuyahoga County, including Lakewood, Parma, Cleveland Heights, Euclid, and Strongsville.

We also provide transportation throughout Northeast Ohio, covering Summit, Lorain, Lake, and Geauga Counties for medical appointments.

For long-distance needs—such as specialty care at Cleveland Clinic main campus, University Hospitals, or MetroHealth—or trips to facilities in Akron, Canton, or Columbus, we offer pre-scheduled medical transport services.

Our drivers are experienced with multi-hour journeys and can coordinate with healthcare facilities to ensure timely arrivals.