Dialysis NEMT

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LEARN ABOUT

Getting You to Your Dialysis Appointments Safely and On Time

Dialysis NEMT (Non-Emergency Medical Transportation) is a critical, specialized service for patients with kidney disease.

Our transportation ensures you arrive for your scheduled hemodialysis or peritoneal dialysis treatments comfortably and without delay. We cover both the Cleveland and Akron metro areas, focusing on the dependability required for recurring, life-critical appointments.

We handle transportation for patients who can walk independently or with minimal assistance. If you have kidney disease, are an older adult, or simply lack dependable transportation for your regular dialysis schedule, ReliaWheels is the partner you can trust.

 

What you get with our specialized dialysis service:

Door-to-door pickup and drop-off, directly at your treatment center

  • Professional, compassionate, and HIPAA-trained drivers
  • Clean, comfortable vehicles with a focus on patient well-being
  • Guaranteed on-time arrival to ensure your treatment schedule is maintained
  • Help getting in and out of the vehicle and securing personal items
  • Coverage throughout the Greater Cleveland and Akron service regions
  • Automatic recurring booking for your consistent treatment schedule

Most major insurance plans, Medicare, and Medicaid cover our services when medically necessary. We verify your coverage and handle the paperwork so you can focus on your health.

Who Benefits from Dialysis NEMT

This service is specifically designed for kidney disease patients who require frequent, reliable travel to and from their dialysis centers.

  • Chronic Kidney Disease Patients: Dependable transportation is essential for maintaining your health and treatment compliance. We manage your regular schedule so you never miss a session.

  • Seniors & Older Adults: For those who no longer drive, our patient drivers provide respectful, consistent service for your most important appointments.

  • Individuals with Mobility Challenges (Ambulatory): If you can walk but require assistance or simply can't drive yourself, our door-to-door service removes the stress of travel.


Service Areas We Cover

We serve the entire Cleveland-Akron megalopolis and surrounding communities:

Area Type

Coverage Details

Cleveland Metro

All neighborhoods within Cleveland city limits and surrounding suburbs

Akron Metro

Akron, Cuyahoga Falls, Stow, Tallmadge, Barberton, and surrounding areas

East Suburbs

Cleveland Heights, Shaker Heights, University Heights, Beachwood, Solon

West Suburbs

Lakewood, Rocky River, Westlake, Fairview Park, Parma

Medical Districts

Cleveland Clinic, University Hospitals, MetroHealth, and major Dialysis Centers across both metros

Need service outside these primary areas? Call us. We regularly accommodate trips to medical facilities within 50 miles of the Cleveland/Akron corridor.

How Our Dialysis Service Works

We prioritize simplicity and consistency for your essential treatment schedule.

Step 1: Schedule Your Recurring Rides

Call us at least 24 hours before your first trip. Provide:

  • Your pickup address and best contact number

  • Your dialysis center's location, time, and recurring treatment schedule

  • Any special assistance needs (e.g., cane, walker)

  • Insurance or payment information

We confirm your full treatment schedule and set up automatic bookings.

Step 2: Day of Service

Your professional driver arrives 10-15 minutes before scheduled pickup time. They'll:

  • Help you safely to the vehicle

  • Secure any mobility aids you're carrying

  • Take the most efficient, confirmed route to your dialysis center

Step 3: Treatment and Return

We coordinate directly with your center for a timely return pickup. After your treatment is complete, we'll be ready to bring you safely home.

What Makes Our Service Reliable for Dialysis Patients

Your treatment depends on reliable transportation. Here's what sets us apart.

  • Trained Professional Drivers: Every driver is trained in patient care, CPR, first aid, and strictly follows HIPAA privacy rules. They understand the unique needs of regular dialysis patients.
  • Focus on Consistency: We manage your routine. Once your schedule is set, you don't need to call us for every appointment.
  • Real-Time Communication: We track all vehicles. You are immediately updated if a delay is expected, though we strive for zero missed appointments.
  • Insurance Coordination: We work directly with Medicare, Medicaid, and private insurance companies to secure coverage for your medically necessary trips.

Accepted Insurance and Payment Options

  • Medicare and Medicaid Coverage: Most Medicare Advantage plans and Ohio Medicaid programs cover NEMT services for dialysis. We verify your coverage before your first trip.
  • Private Insurance: We check your specific health insurance benefits for NEMT coverage and handle all necessary claims.
  • Self-Pay Options: For those paying directly, we offer competitive rates and special package deals for multiple, recurring trips.
  • Veterans Benefits: VA healthcare may cover transportation to VA medical facilities. We'll help you navigate the approval process.

 

Booking Your First Ride

Ready to secure reliable dialysis transportation? We make it easy.

Call us: (555) 123-4567

Monday-Friday: 6 AM - 8 PM

Saturday: 7 AM - 6 PM

Sunday: Emergency appointments only

What to have ready:

Your full name and contact number

Pickup address with apartment or unit number

Name and address of your dialysis center

Your full recurring treatment schedule

Insurance information or preferred payment method

Frequently Asked Questions

Yes. One companion rides free. Additional passengers may incur a small fee.

We coordinate closely with dialysis centers. We wait for you or schedule a confirmed pickup time to ensure you are never stranded.

 

Our ambulatory service is for passengers who can walk. We offer separate, specialized wheelchair transport services for patients who require a wheelchair lift/van. Please specify your needs when calling.

 

Schedule at least 24 hours in advance for your initial booking. Once established, your recurring appointments are automatic.

 

We offer both shared and private rides. Private rides cost more but give you exclusive use of the vehicle. Shared rides help keep costs down for routine treatments.