NEMT in Cleveland

Cleveland Neighborhoods We Serve

We provide NEMT services throughout Cleveland proper, including Downtown, Ohio City, Tremont, Slavic Village, Hough, Glenville, and Collinwood. Response times average under 30 minutes for scheduled pickups.

Cuyahoga County Service

Our coverage extends across Cuyahoga County to Lakewood, Cleveland Heights, Shaker Heights, Parma, Strongsville, Euclid, and Maple Heights. We know the fastest routes to every major medical facility.

Extended Regional Coverage

Need transportation beyond Cuyahoga County? We serve Lorain, Lake, Geauga, and Medina counties for medical appointments. Longer trips require 24-hour advance booking.

Schedule in Advance

Call us at XXX-XXX-XXXX or book online up to 30 days ahead. We recommend scheduling recurring appointments (like dialysis) for the entire month to guarantee availability.

You'll need to provide:

• Pickup address and destination
• Appointment time
• Special assistance requirements (wheelchair, oxygen, etc.)
• Insurance information

Same-Day Service

Have an unexpected appointment? We accept same-day requests based on vehicle availability. Call before 10 AM for the best chance of same-day pickup.

Recurring Appointments

Set up automatic scheduling for regular treatments. Once established, we'll pick you up at the same time each week without requiring repeat bookings.

Medicaid Coverage

ReliaWheels is an approved Medicaid transportation provider in Ohio. We handle all prior authorization paperwork and bill Medicaid directly. You pay nothing out of pocket for approved rides.

Ohio Medicaid covers:

• Transportation to Medicaid-covered medical services
• Pharmacy trips for urgent medications
• Mental health and substance abuse treatment appointments
• Certain VA appointments

Medicare and Private Insurance

While Medicare doesn't typically cover routine transportation, Medicare Advantage plans often include NEMT benefits. We work with most major insurance providers—call us to verify your coverage.

Private Pay Rates

No insurance? Our private pay rates start at $45 for trips within Cleveland city limits. Wheelchair transport and longer distances cost more. We provide upfront pricing with no hidden fees.

Trained Medical Transport Drivers

Every driver completes 40 hours of training in patient care, defensive driving, and wheelchair securement. They're CPR certified and background checked. Many have healthcare experience as EMTs or nursing assistants.

On-Time Performance Record

We maintain a 96% on-time rate for scheduled pickups. Your appointment matters—we track traffic, plan backup routes, and communicate any delays immediately.

Vehicle Safety Standards

Our fleet undergoes monthly inspections and meets all NEMT safety requirements. Each vehicle includes:

• GPS tracking for real-time location updates
• Two-way communication with dispatch
• Climate control for patient comfort
• Regular sanitization between rides

Compassionate Care Approach

Medical transportation is more than just driving. Our team treats every passenger with dignity, assists with mobility challenges, and ensures you feel safe throughout your journey.